Step 1 of 7
Shipper message arrives
A shipper emails or texts asking when their pickup is coming or whether a package has been delivered.
ShipperAI helpers for courier and logistics companies.
Let AI helpers handle the paperwork your couriers never signed up for.
Trail Creek Technologies sets up AI helpers that answer shipper questions, enter data, and schedule pickups, so your team spends its day on the work that earns money.
- AI helpers
- 5
- Setup steps
- 4
- Routine jobs handed off
- 3
Helper activity
Illustrative sample
- MessageAI helper
Shipper asks when their pickup is coming
Shipper question helper replied from the job record
- RecordAI helper
Delivery confirmation entered
Data entry helper updated the delivery record
- ScheduleAI helper
New pickup matched to a route slot
Scheduling helper proposed it, waiting for dispatcher approval
- ExceptionPassed to a person
Damaged item reported
Full conversation attached for your team
Handled by helpers 3
Passed to a person 1
The problem
Your best people are stuck answering “where's my package?”
At a small courier or storage company, the same few people dispatch, answer shippers, key in paperwork, and fix the schedule. Every status question and every re-typed delivery record is time that does not go toward routes, customers, or revenue. The work is routine, and it keeps interrupting the work that pays.
Shipper questions
TodaySomeone stops dispatching to answer “where's my package?”
With AI helpersThe shipper question helper answers pickup window, delivery status, and proof-of-delivery questions from your job records.
Data entry
TodayDelivery records get re-typed by hand.
With AI helpersThe data entry helper moves details from pickup requests, delivery confirmations, and manifests into your system.
Scheduling
TodayThe same few people fix the schedule.
With AI helpersThe scheduling helper proposes route slots and driver assignments for your dispatcher to approve.
Exceptions
TodayDamaged items, address problems, and billing disputes land in the same pile as everything else.
With AI helpersThey are flagged for a person, with the full conversation attached.
The AI Workforce
Follow one job from shipper message to time back.
Step 2 of 7
Answer helper reads it
The helper understands the question and looks up the answer in your own job records.
AI helperStep 3 of 7
Reply goes out
The shipper gets a clear answer in your company's tone, without a dispatcher stopping what they are doing.
AI helperStep 4 of 7
Data helper logs the job
Pickup details, delivery confirmations, and storage intake are entered into your system instead of retyped by hand.
AI helperStep 5 of 7
Scheduling helper proposes a slot
New pickup requests are matched to driver availability and open route time, ready for approval.
AI helperStep 6 of 7
Your team reviews exceptions
Anything unusual, such as a damaged item, a billing dispute, or an unclear address, is passed to a person with the details attached.
Your teamStep 7 of 7
Your team gets time back
Dispatchers and drivers spend their hours on routes, customers, and growth rather than on inbox and spreadsheet work.
Your teamYour AI helpers
Five helpers. One job each.
Shipper question helper
Answers pickup window, delivery status, and proof-of-delivery questions from shippers by message, using your own job records.
Data entry helper
Moves details from pickup requests, delivery confirmations, and manifests into your system so nobody retypes them.
Scheduling helper
Turns new pickup requests into proposed route slots and driver assignments for your dispatcher to approve.
Storage intake and inquiry helper
Handles inbound storage questions, logs incoming pallets and parcels, and keeps the records tidy for storage operations.
Exception hand-off to your team
Flags damaged items, address problems, and billing disputes for a person, with the full conversation attached.
Setup process
Four steps from first conversation to working helpers.
- 01
We learn how your company runs
We talk through your day: who asks what, where data gets entered, and how pickups and storage jobs get scheduled.
- 02
We choose the routine work to hand off
Together we pick the tasks that repeat most, such as shipper questions, data entry, and scheduling, and decide what should always go to a person.
- 03
We set up your AI helpers
We build and connect the helpers to the way you already work, with clear rules for when they answer and when they pass a job to your team.
- 04
Your team reviews and adjusts
Your people see what the helpers handle, correct anything that is off, and we refine the setup as your work changes.
Who's behind this
The person setting up your helpers has 40+ years in software.
Doug Campbell founded the firm in 1997. He built a dispatch platform for next-flight-out couriers and still runs it today, so he knows what a dispatch desk handles all day.
- Years in software
- 40+
- Years leading cybersecurity
- 15
- Firm founded
- 1997
A platform he built and still runs
Next-flight-out couriers use the dispatch platform Doug built. He runs it himself today.
15 years leading cybersecurity
Doug led a 72-hour ransomware recovery. Material security incidents dropped to zero from 2023 to 2026. He holds a Check Point certification.
Time inside big freight operations
Earlier work at UPS Supply Chain Solutions (SonicAir) and Associated Air Freight.
Shipper data safety
Your customers' records stay inside the lines you draw.
Courier owners ask one thing first: what does an AI helper get to see? Here is what we can say plainly, and who answers the rest.
Where does the data go?
Each helper works only from your own job records and the systems you already use, and only the ones agreed before setup. Nothing outside that list is handed to a helper.
Who can read the conversations?
When a helper passes a job to a person, the full conversation is attached for your team. Who inside your company can open those conversations is settled on the review call.
What happens when something looks wrong?
Damaged items, address problems, and billing disputes go to a person with the conversation attached. The scheduling helper only proposes. Your dispatcher approves.
What stays with your team
Helpers do the routine. People keep the judgment.
Scope agreed before setup
We agree the exact list of tasks with you before anything is set up.
Answers come from your records
The shipper question helper looks up answers in your own job records.
Your dispatcher approves slots
The scheduling helper proposes route slots and driver assignments. A person approves them.
Anything unusual goes to a person
Damaged items, address problems, and billing disputes are passed on with the full conversation attached.
Cost and timing before you commit
We cover scope, timing, and cost on the workflow review call so you know what to expect.
FAQ
Questions owners ask first.
What kind of work can the AI helpers take over?
Routine, repeatable work at a courier or storage company: answering shipper questions, entering data, and scheduling. We agree on the exact list with you before anything is set up.
Will the helpers replace my dispatchers and drivers?
The goal is to take paperwork off your team so they can spend more time on work that earns money. Anything unusual is passed to a person rather than left to the helper.
Do you only work with couriers?
We work with small courier and logistics companies, and with storage operations that handle the same kind of shipper questions, records, and scheduling.
What do you need from me to get started?
A conversation about how your day runs: who handles shipper messages, where data gets entered, and how scheduling is done today. We take it from there.
How much does it cost and how long does it take?
That depends on which tasks you want handled and the systems you use. We cover scope, timing, and cost on the workflow review call so you know what to expect before committing.
Book a workflow review
Find out which of your routine tasks an AI helper could take on.
Tell us how your courier or storage company runs today. We will map the paperwork, shipper questions, and scheduling that could be handed off.
On the review call
- Which routine tasks could move to an AI helper
- How your shipper messages, records, and scheduling work today
- Scope, timing, and cost, before you commit
- How shipper data is handled, answered by Doug
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